ISDN Phone Lines - Telstra

ISND2 Phone Lines (Digital Phone Lines)

Telstra’s ISDN2 digital phone line system is a total solution for delivering high-speed, digital communications to your business, at an affordable price. It was designed with small businesses in mind, and A & B Communications’ experienced staff can explain how this system could help your small business.

ISDN2 works by transforming your existing analogue phone line into the equivalent of two digital connections.

There are three different ways in which ISDN2 can be set up.

  1. Single ISDN2 Service
  2. ISDN2 Services with GDN (Group Directory Number)
  3. ISDN2 DID (Direct indial)

1. Single ISDN2 Service

Single ISDN Service

If you only require two (2) phone lines for your business and require the advantages of digital lines, then the single ISDN2 service could be the right solution for you.

Under this option you are allocated one prime or main number for your ISDN2 service and one auxiliary number. Incoming calls will come in on either Line 1 or Line 2 when your main number is called. Either number can be sent to an extension or to a group of extensions.

For example, the number “3808 9766” (Line 2) could be assigned as a fax line.



ISDN2 Services with GDN2. ISDN2 Services with GDN (Group Directory Number)

If you require four (4) plus phone lines for your business and require the advantages of digital lines, then ISDN2 Services with GDN (Group Directory Number) could be the right solution for you.

In the example below, the Group Directory Number is “3808 9777”. Incoming GDN number will come in on any of the six (6) available lines. Either number can be sent to an extension of group of extensions. For example, the number “3808 9766” could be assigned as a fax line.

Note: The GDN number is not always able to be displayed on outgoing calls.

GDN in Exchange 3808 9777









 

3. ISDN2 DID (Direct indial)

If you require four (4) plus phone lines for your business and require the advantages of digital lines as well as the ability for callers to reach you direct at your desk, then ISDN2 direct indial could be the right solution for you.

In this example, the number range allocated in the Telstra Exchange is “3388 9900” to “3388 9999”, and your business would own this group of numbers.

You can select any number within this range to be your business’ prime (or main) advertised number. For example, you could select “3388 9999” as your main number and then assign other numbers within the number range as extensions or group of extensions. So “3388 9955” could be assigned as a sales line going directly to your Sales Department, while other numbers could be assigned to your Service Department, your fax machine and even to marketing campaigns you are running through media advertising.

Benefits of direct indial:

  • ISDN2 Services with DIDEach staff member can be allocated a direct line/extension number (if required).
  • Any one of the 100 numbers, or individual extension numbers, can be shown on outgoing calls.
  • When any member of a particular department (eg “sales”) dials out, a specific “sales” number can be shown on those outgoing calls.
  • Specific incoming number/s can be designated for advertising/marketing and so on, allowing you to track how many calls are received on those numbers so you know which marketing campaigns are working for you.
  • The system is able to point 1300/1800 numbers to a designated indial number, which will display a name (ie. “Yellow Pages”). This can help eliminate misuse.
  • Your Indial range is able to be relocated to different exchanges (conditions apply), giving your business the ability to retain its existing phone numbers and lessen the costs of re-advertising new business numbers.
  • Old phone numbers can be diverted for 12 to 18 months for $20 per month (no diversion charges apply) and sent to an indial number with a recorded message advising of the new number, then the call can be transferred to reception or other extensions.

 

pdf button Telstra ISDN 2 Brochure

Talk to A & B Communications today about how Telstra’s ISDN2 services could work for your business.


Call us today on 1300 768 999


 

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